How to customize Request Categories and Requests

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  1. Go to Admin page from the menu on top left.
    • Menu > Admin > Request Categories/Requests
  2. Create a new category by clicking on +Request Category
  3. Enter all the details and click Save.
  4. Select the newly created Request Category from the left side list.
  5. In request types section, click New to create a custom task type (request type) for this department.
  6. Enter all details and click Save.
  7. Repeat steps 5 and 6 for any new task type needed for each department.

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